FAQ

 

What countries do you ship to?

We offer FREE SHIPPING to Australia, Austria, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Indonesia, Israel, Italy, Japan, Kazakhstan, Korea, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Sweden, Switzerland, Thailand, Turkey, Ukraine, United Kingdom, United States and Vietnam.

*Please note that customs/duties fees are not included in the shipping and are the sole responsibility of the customer.

How long are shipping times?

Your products will ship within one to three days of your order, and then take up to three weeks to reach your doorstep. Each pair of glasses at Kooper Eyewear has an estimated delivery time of 10-25 days total.

What's your return policy?
Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a picture to orders@koopereyewear.com and we’ll give you your money back in full once your refund is approved. Then, if possible, you can donate your product to a local charity or recycle it. Learn more here.
 
Can I cancel my order?
Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.
 
What happens if I receive the wrong item?
If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.
 
Do you offer exchanges?
We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.