Who should wear blue light blocking glasses?

Students, office workers and gamers. Basically people who sit in front of a computer all day, who have trouble sleeping, or who suffer from eye strain or eye irritation from looking at a computer or mobile screen for too long.

What lenses do you use?

NON-PRESCRIPTION LENSES

All of our non prescription glasses come with CR-39 blue light blocking lenses. This material is composed of plastic polymer commonly used in the manufacture of eyeglass lenses today. The big advantages of CR39 lenses over previous glass lenses are lightweight, and better shatter resistance.

PRESCRIPTION LENSES

We use High Index 1.56 HD lenses for all single vision prescriptions. Our high-quality aspheric lenses are thinner and lighter than polycarbonate lenses, making them optically superior. They also include 100% UVA/UVB protection, anti-reflective coating, anti-smudge, dust repellent and water repellent treatments as standard.

What are the dimensions of the glasses?

When you go to any of our product pages, you can find the size under the tab "General Information." When you click on the numbers, you can see an example to get a better understanding of these measurements. These numbers correspond to: Lens Width (mm) - Bridge Size (mm) - Temple Size (mm). 

What percentage of blue light is blocked?

BLUE LIGHT LENSES

Kooper +Blue Light® technology blocks between 35% - 40% of blue light, providing clearer vision and comfort for your eyes. Kooper lenses are engineered to filter some of the highest energy wavelengths of visible light (400-440 nm).

GAMING LENSES

Kooper +Game® technology blocks 70% of blue light for better protection and optimal performance.

NOTE: Blue light lenses are slightly tinted, could be yellow, blue or green depending on the style.

Do you offer prescription and reading glasses? 

Yes! We do offer prescription glasses (single vision) and reading glasses with sphere values from +/-6.00 to +/-6.00. Please add "Prescription or Reading" to cart when ordering from any product page. Please note that these orders require 4 - 8 business days for processing.

For more information please visit our prescription page.

How can I clean my lenses?

To clean your lenses, simply rinse them with a mild dish soap and lukewarm water, and dry them with a soft cloth. For day-to-day cleaning of light smudges, a few swipes of the pouch included in your case should do the trick. Please be careful to avoid using hot water on your lenses (especially if they are high-index lenses), as they can develop bubbles or cracks when exposed to high heat.

How long are shipping times?

All orders are sent to our factory for dispatch within 24 hours after the order is placed. Our factory will process the orders, which takes an additional 24 hours. After processing and leaving the warehouse, our times are: 

Free Standard Shipping 

USA & Canada (2 - 5 business days) 

United Kingdom (2 - 5 business days)

Europe (5 - 7 business days) 

Australia & New Zealand (5 - 8 business days)

Rest of the World (8 - 19 business days)

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For more information about our shipping policy, click here. 

*Please note that orders with prescription and reading lenses require 2 - 4 days for processing.

How can I submit my prescription?

After placing your order please send your prescription or power by email. For more information please visit our prescription page.

What are your glasses made of?

We use three different materials for our frames:

TR-90: It is a type of nylon (plastic) material, it can be found with a soft or rubbery texture or a strong, plastic-type texture. They are very hard, but flexible. 

Polycarbonate (Plastic): Polycarbonate is a naturally transparent amorphous thermoplastic. It also has very good heat resistance and can be combined with flame retardant materials without significant material degradation. 

Metal Alloy: Alloys are metals with other elements added to improve properties like strength or stiffness. This alloy is strong and it can also be welded, brazed, and soldered.

Where are your products made? Where do you ship from?

Our products are designed in New York and made in China. Our warehouses are located in North America, Europe and Asia, they will be shipped from any of these three locations, subject to availability. 

What countries do you ship to?

We ship to all countries for free*.

*At the moment we are unable to ship to some countries because of COVID-19. We are also unable to ship to APO/FPO and PO Box addresses in the USA.

Where is my order? Where can I find my tracking number?

After you place an order, we’ll send you a confirmation email with your order details. Once your order has been processed and sent, you’ll also receive the tracking information by email. You can always track your order here. For general questions check our FAQ page or email us.

Why does my tracking show “Not Found”? Why do I see no updates in the tracking information of my order?

Tracking information should be updated 3 - 7 days after its shipping label has been created. Please rest assured that a delayed update on the tracking of your order does not usually affect its delivery.

I can see that the status of my order shows “Delivered”, but I have not received my parcel. What can I do?

Below are some steps and suggestions on how you can solve this:

• Check if the shipping address of your order is correct.
• Ask your neighbors, relatives or friends if they have received the parcel on your behalf.

All orders reported as “delivered” by shipping companies are considered delivered. Kooper cannot be made liable of non-delivery in this case.

Why is my parcel at the local post office?

Orders shipped with standard shipping method, when not delivered door-to-door, might be delivered directly to your local post office. You will be informed once it has arrived. A notice will usually be left on your door or in your mailbox. Please use your identity document and the tracking number to collect your parcel. If you are not at home for its delivery or the package is too big for your mailbox, your parcel may return to your local post office. 

The delivery of my order is taking longer than expected. When will I receive it?

Below are some suggestions:

• Check the status of your order;
• If it can be tracked, calculate the number of business days between its shipment date and the current day. Business days refer to the period of time between Monday and Friday and do not include national holidays or weekends;
• Contact us by email to verify the estimated delivery time of the shipping method you selected;
• If its estimated delivery time has not passed yet, we ask you to please be patient.

If you have not received your parcel during this period of time, you can confirm that the shipping address is correct; If there are no problems with your address, the delivery of your order may have been delayed by slow customs.

What's your return and refund policy?

Non-Prescription Glasses

Our policy lasts 30 days. If 30 days has passed since your purchase, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To return your product please email us.

Once your return is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your card or original method of payment. 

Prescription, Reading, Photochromic & Premium Lenses

Prescription, reading, photochromic and premium blue light lenses are customized. Due to the specialized nature of prescription lenses and blue light blocking lenses, customized lenses are non-refundable and can't be returned.

Learn more here.

How can I cancel my order?

If there is any change you want to apply to your order or you want to cancel your order, please inform us at email within 2 hours after placing the order. If 2 hours have already passed is not possible to cancel or change your order -- not by you or customer service.

How can I return my glasses?

To complete your return, you must send us an email and make sure t follow the return instructions. Returns will have to be mailed to our offices, you can choose your closest location. 

To optimize prices and offer better deals to our customers, we are unable to provide free returns or return labels. Shipping fees are paid by the customer, and they are non-refundable. Please consider using a trackable shipping service.

What payment methods do you accept?

You can use any of the payment methods listed below to pay for your order: 

MasterCard, Visa, American Express, JCB, Discover, Apple Pay, Shop Pay, and Google Pay.

All transactions are SSL secure encrypted. 

Customs Duties & Taxes

Customs Duties and taxes are already included.