FAQ

Who should wear blue light blocking glasses?

Students, office workers and/or gamers. Basically people who sits in front of a computer all day, who has trouble sleeping, who suffers from eye strain or eye irritation from looking at a computer or mobile screen for too long.

How to measure glasses?

Lens Width (mm) - Bridge Size (mm) - Temple Size (mm). You can find this information inside the temple of the frames. See example here.

Where is my order?

After you place an order, we’ll send you a confirmation email with your order details. Once your order has been processed and sent, you’ll also receive the tracking information by email. You can always track your order here.

Where is the rest of order?

We work with different suppliers to always offer the best prices and best quality. When you order multiple items, your ordered is processed by different suppliers meaning shipping times for each item are different. But don't worry, they are still delivered between the time frame of 2-4 weeks. Remember you get separate tracking numbers for each item you ordered trackable here.

How long are shipping times?

Due to extremely high demand, currently it can take up to 2-4 weeks to process and ship your order. For more information click here.

What countries do you ship to?

We offer FREE SHIPPING to Australia, Austria, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Indonesia, Israel, Italy, Japan, Kazakhstan, Korea, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Sweden, Switzerland, Thailand, Turkey, Ukraine, United Kingdom, United States and Vietnam.

*Please note that customs/duties fees are not included in the shipping and are the sole responsibility of the customer.

What's your return policy?

Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a picture to orders@koopereyewear.com and we’ll give you your money back in full once your refund is approved. Learn more here.

What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund.