FAQ

Who should wear blue light blocking glasses?

Students, office workers and/or gamers. Basically people who sits in front of a computer all day, who has trouble sleeping, who suffers from eye strain or eye irritation from looking at a computer or mobile screen for too long.

How to measure glasses?

Lens Width (mm) - Bridge Size (mm) - Temple Size (mm). You can usually find this information inside the temple of the frames. See example here.

How long are shipping times?

All orders are sent to our factory for dispatch within 24 hours after the order is placed. Our factory will process the orders, which takes an additional 1 - 3 business days. After processing and leaving the warehouse, it can take up to 2 - 4 weeks to ship your order depending on the destination. We average 1.5 - 2.5 weeks but please allow extra time due to high demand. For more information about our shipping policy click here.

Where is my order?

After you place an order, we’ll send you a confirmation email with your order details. Once your order has been processed and sent, you’ll also receive the tracking information by email. You can always track your order here.

Where is the rest of my order?

We work with different factories to always offer the best prices and best quality. When you order multiple items, your ordered is processed by different factories meaning shipping times for each item are different. But don't worry, they are still delivered between the time frame of 2 - 4 weeks after processing the order. Remember you get separate tracking numbers for each item you ordered trackable here. 

What countries do you ship to?

We offer FREE SHIPPING to Australia, Austria, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Indonesia, Israel, Italy, Japan, Kazakhstan, Korea, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Sweden, Switzerland, Thailand, Turkey, Ukraine, United Kingdom, United States and Vietnam.

*Please note that customs/duties fees are not included in the shipping and are the sole responsibility of the customer.

What's your return policy?

Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a picture to orders@koopereyewear.com and we’ll give you your money back in full once your refund is approved. Please take in consideration that only regular priced items can be refunded, unfortunately products on sale cannot be refunded. Learn more here.